Refund policy

Changed your mind?

FutureSkin accepts change-of-mind returns of unopened skincare products within 14 days of delivery or collection. Products must be unused, with their original seals intact.

How to arrange a return

Please contact reception@tcmasydney.com.au or call (02) 9158 8744 with your order number or proof of purchase. Mention FutureSkin and the product you would like to return. We will confirm the return arrangements before you send anything back.

You can also speak with our team at Shop 22, The Rosebery Engine Yards, 135/151 Dunning Avenue, Rosebery NSW 2018.

Return costs, exchanges and refunds

For change-of-mind returns, you pay the return postage. You may return eligible products to our Rosebery clinic free of charge. We do not charge a restocking fee.

We also accept exchanges of unopened, unused products within 14 days of delivery or collection. Please contact us first to arrange an exchange.

We process refunds within 5 business days after receiving the returned product. Your bank or payment provider may take additional time to display the funds.

Faulty, damaged or incorrect products

Please contact us if your product arrives damaged, is incorrect or has a fault. Your rights under the Australian Consumer Law are not limited by the 14-day change-of-mind period or the requirement that a product be unopened.

Where a product has a major failure, you may choose a refund or replacement. Other problems may entitle you to a repair, replacement or refund as required by law. If we confirm a product has a problem, we will reimburse reasonable return costs. Please keep your postage receipts.

Appointment cancellations

This policy covers skincare purchases. For clinic appointments, please see our FutureSkin cancellation policy.